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Privacy Policy

This privacy policy provides you with details of how we collect and process your personal data through your use of our site www.drdestress.co.uk . By providing us with your data you warrant to us that you are over 18 years of age.

We Mariette Jansen Coaching (also referred to as “company”, “we”, “us” or “our in this privacy notice) are trading as ‘Mariette Jansen Coaching’ or ‘Dr Destress’.

It is very important that the information we hold about you is accurate and up to date. If at any time your personal information changes, please let us know by emailing mariette@drdestress.co.uk.

Personal Data we collect from Users

Personal data means any information capable of identifying an individual. Users may be asked for identity and contact data such as name, email, address, mailing address, phone number; financial and transaction data, which may include your bank account and payment card details plus details of purchases made by you; profile and usage data, such as feedback and survey responses, your interests and how you use our website and services; marketing and communication data, which may include how you wish to receive marketing communications from us and your communication preferences (contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us). This is not an exhaustive list.

Users may, however, visit our Site anonymously. We will collect personal data from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain Site related activities.

Sensitive Data

We do not collect any Sensitive Data about Users via the website. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Non-personal data we collect from Users

We may collect non-personal data about Users whenever they interact with our Site. Non-personal data may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

How we collect Users personal data

We may collect personal data from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a free download, respond to a survey, fill out an enquiry form, give us feedback and in connection with other activities, services, features or resources we make available on our Site. You may also provide data by communicating with us by post, phone, email or in person.

Purposes for processing your personal data

We may collect and use your personal data for the following purposes:

  • To improve customer service

The information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalise your experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

We may use feedback you provide to improve our products and services.

  • To administer and protect our business and our Site

This may include troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.

  • To process payments

We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To enable you to take part in a promotion, contest, survey or other Site feature

To send you information you have agreed to receive about topics we think will be of interest to you.

  • To send periodic emails

We may use the email address to send the User information and updates pertaining to their order/contract. It may also be used to respond to their enquiries, questions, and/or other requests.  Users who have become clients, may receive occasional emails that may include company news, updates, related product or service information, special offers etc. If at any time the User would like to unsubscribe from receiving future emails from Mariette Jansen, you can do so via the email unsubscribe or send an email to mariette@drdestress.co.uk

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above (such as Service providers who provide IT and system administration services; Professional advisers including lawyers, bankers, auditors and insurers; Government bodies that require us to report processing activities).

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data.

 Data retention

We will only retain your personal data for as long as is necessary for the purposes set out in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We take your privacy very seriously and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk.

The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Your Legal Rights

Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing.  Individuals can also request the deletion of their personal data.

These rights are known as Individual Rights under the Data Protection Act 2018, and include

–       The right to be informed about the personal data being processed;

–       The right of access to your personal data;

–       The right to object to the processing of your personal data;

–       The right to restrict the processing of your personal data;

–       The right to rectification of your personal data;

–       The right to erasure of your personal data;

Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests. However if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.

Web browser cookies

Our Site may use “cookies” to enhance the User experience. The User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Your acceptance of these terms

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Changes will be effective upon the posting of the changes and your acceptance of the changes, which may be through your continued use of the site after the changes take effect.

Contacting us

Mariette Jansen is the data controller and is responsible for your personal data. The data controller’s contact details are as follows:

Full name of legal entity: Mariette Jansen Coaching as www.drdestress.co.uk (‘Mariette Jansen’)

Email address: mariette@drdestress.co.uk

Phone Number:  +44 (0)7967 717 131

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at the telephone number or email listed above.

Last updated:  July 2018

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